Support
How can we help?
Quick answers to common questions about IssueFolio. If something is not covered here, email us and we will get back to you.
Where does my data live?
On your device. Projects, photos, annotations, and reports are stored locally and never uploaded to a server by the app. IssueFolio is local-first and works fully offline.
Do I need an account or a subscription?
No account and no subscription. You can capture issues and generate reports without signing in. Pro is a one-time unlock, billed once by Apple's App Store.
Can I keep working without internet?
Yes. Capturing issues, annotating photos, and exporting PDF reports all work offline. You only need a connection when you choose to share or back up to a cloud service.
How do I move projects to a new device?
Export a project backup file on your old device, send it to the new one (AirDrop, mail, files), and import it. The backup carries your projects, photos, and settings.
How do I restore my Pro purchase?
Open Settings in the app and tap Restore Purchase. Pro is tied to your Apple ID, so it carries over to any device signed in with the same account.
Can I customize the PDF report?
Yes. Pick from several report templates, add your company name, logo, and signature, and set a project cover. Preview the report before you export.
Still need help?
Email us and we usually reply within one to two business days. For privacy or data requests, use the privacy address.